Terms of Use
In these Terms and Conditions – including their introductory part –, unless otherwise stated in their text, the terms and expressions used therein, beginning with a capital letter, in the singular or plural, have the meaning used in their first mention in these General Conditions, when followed by their definition identified in parentheses and quotation marks.
WHEREAS:
(i) Infinitas Travel (“ Infinitas ”) has more than twenty-five years of experience in the tourism sector and specialization in the Latin American market and has developed a reservation system aimed at serving tourism agencies, end customers, partners and intermediaries with the aim of providing services to tourists and travelers;
(ii) The services covered by this document (“ Services ”) are part of Infinitas’ experience program, called Infinitas Experiências, and present Services that are not provided directly by Infinitas, which will only be responsible for intermediating the contracting and offering the possibility of contracting with registered partners (“ Partners ”);
(iii) These General Conditions cover the services provided by Partners, the contracting of which will be intermediated by Infinitas, through [link].
The contracting of the Service(s), through the intermediation of Infinitas, will be governed in accordance with the following clauses.
1. OBJECT
1.1 Object : The object of these General Conditions is the intermediation by Infinitas of the contracting of Services provided by Partners, under the terms set out below, to serve tourists.
1.2 Intermediation : You hereby declare that you are aware that the Services herein handled and intermediated by Infinitas are not provided directly by Infinitas and that Infinitas merely acts as an intermediary for the contracting by making its system available and offering the possibility of contracting, out of mere generosity and assistance in your experience. It is clear that all Services covered by this document and included in [link] are provided by Partners whose service quality is not guaranteed by Infinitas, which is not responsible, in any way, for any problems between the Partner, You and third parties.
2. PROVISIONS APPLICABLE TO ALL SERVICES
2.1 [Requirements for participation]
2.2 Acceptance of General Conditions : You agree that your access to Infinitas Experiências and any reservation processed through Infinitas Experiências and/or the electronic address [link ] will imply express acceptance of these Terms and Conditions in their entirety.
2.3 Updating of Information by Partners : The information provided by Infinitas Experiências is as accurate as possible, based on the data provided by the Partners. Infinitas will not be responsible for any inaccuracy of this information, typographical or similar errors, interruptions (due to temporary and/or partial server shutdowns or repairs), inaccuracies, misleading or false information provided by the Partners.
2.4 All prices for Services must be paid directly to Infinitas, through the Infinitas Experiências system, unless otherwise expressly provided for.
2.5 Documentation : All end consumers must present all relevant and requested documentation, including passport, travel authorization in the case of minors unaccompanied by parents or guardians, as well as vaccination records when required, and other determinations from the destination countries.
2.5.1 Infinitas shall not be liable for any failure to provide the required documentation and shall not be responsible for any expenses or losses resulting from such failure. It is clear that there shall be no right to a refund or reimbursement of amounts paid for Services booked through Infinitas Experiências due to the impossibility of use due to incomplete or incorrect documentation as set forth above.
2.6 Cancellations : Each Service brokered by Infinitas Experiências has its own cancellation deadline and conditions, in accordance with the respective Partners' policies. Any cancellation request made outside the deadline or in violation of the conditions set forth in Infinitas Experiências will result in the loss of 100% (one hundred percent) of the amount paid.
2.7 No Show : Unused Service Reservations will result in the loss of 100% (one hundred percent) of the amount paid.
2.8 Changing Reservations: The Infinitas Experiências system does not accept changing dates or reducing stays.
2.9 Acts of God/Force Majeure: Infinitas is not directly or indirectly responsible for any damage or loss due to events arising from acts of God or force majeure, including, but not limited to, weather phenomena, strikes of any kind, among others, which may occur before or during the provision of the Services, and which may eventually delay, interrupt or prevent the execution thereof.
2.10 Complaints: Any inconvenience that occurs during the provision of the Services must be communicated to Infinitas via the 24 (twenty-four) hour hotline number provided on the vouchers or via the email address [●], within a maximum period of 5 (five) days from the start of the Service. Complaints received after this period will be disregarded by Infinitas.
2.10.1 Only complaints related to the Infinitas Experiências system should be sent to Infinitas.
2.10.2 Compliments, complaints and suggestions related to the Services of Partner Providers will be received by Infinitas via the electronic address [●], with the aim of improving its performance.
3.1 Price Changes : You agree and understand that some Partner Providers, as well as their respective events, have fluctuating prices that may change daily. In this case, no refund or compensation claims may be filed based on subsequent price changes.
3.2 Reservations : Reservations may be made with immediate availability or upon request (for subsequent confirmation by your account executive). Reservations with immediate availability will be confirmed immediately by Infinitas, which will generate an identification code and provide information about the reservation's expiration date and payment method. This confirmation will be followed by an email with a summary of the confirmed Services.
4. PAYMENTS
4.1 Payments must be made in accordance with the possibilities offered on the Infinitas Experiências platform and in compliance with the terms and conditions described therein.
5. LIMITATION OF LIABILITY
5.1 Infinitas is not responsible for the Services or for any failure, act or omission of the Partners, providers of the Services, and you hereby declare that you acknowledge the total absence of responsibility of Infinitas for the Services.
5.2 Neither Infinitas (including its affiliates and employees) nor any other party involved in creating, producing or making available Infinitas Experiências will be liable for any damages arising from or related to (i) Services provided by Partners; and (iii) any communications, interactions or meetings you may have with someone who interacts or meets through the Services, or as a result of your use of Infinitas Experiências.
5.3 Infinitas makes no representations of any kind regarding the suitability of the Services for any purpose, and the inclusion or offering of products or services on their respective websites does not constitute an endorsement or recommendation of such products or service offerings. All information, products, and service offerings made available are provided “as is” by the Partners, without warranty of any kind by Infinitas.
5.4 Partners and any third-party providers who provide information on the Infinitas platform about experiences, restaurants, or other services are independent contractors and not agents or employees of Infinitas, and Infinitas is not responsible for the acts, errors, omissions, representations, warranties, breaches, or negligence of such Partner providers, nor for bodily injury, death, property damage, or other damages or expenses resulting from their actions. Infinitas assumes no responsibility or will make any refund in the event of delay, cancellation, overbooking, strike, act of God, or other causes beyond its direct control, nor is it responsible for any additional expenses, omissions, delays, rerouting, or acts of any government or authority.
5.5 These terms and conditions do not affect mandatory legal rights that cannot be excluded under applicable law, for example under applicable consumer protection laws.
6. LEGISLATION AND DISPUTE RESOLUTION
6.1 The General Conditions were drawn up and are governed by the laws in force in the Federative Republic of Brazil.
6.2 The Parties hereby elect the jurisdiction of the District of the Capital of the State of Rio de Janeiro to resolve any disputes or demands arising from this instrument, expressly waiving any other, however privileged it may be.
