Terms of Use
In these Terms and Conditions – including the introductory section – unless otherwise stated, the terms and expressions used herein, beginning with a capital letter, in the singular or plural, have the meaning used in their first mention in these General Conditions, when followed by their definition identified in parentheses and quotation marks.
WHEREAS:
(i) Infinitas Travel (“Infinitas”) has over twenty-five years of experience in the tourism sector and specialization in the Latin American market and has developed a reservation system aimed at serving travel agencies, end customers, partners and intermediaries with the objective of providing services to tourists and travelers;
(ii) The services covered by this document (“Services”) are part of Infinitas’ experience program, called Infinitas Experiences, and include Services that are not provided directly by Infinitas, which will only be responsible for mediating the contracting and offering the possibility of contracting with registered partners (“Partners”);
(iii) These General Conditions cover the services provided by the Partners, whose contracting will be mediated by Infinitas, through the electronic address www.infinitasexperiencias.com
The contracting of the Service(s), through the intermediation of Infinitas, will be governed in accordance with the following clauses.
1. OBJECT
1.1. Subject Matter: The subject matter of these General Conditions is the intermediation by Infinitas of the contracting of Services provided by Partners, under the terms set forth below, for the purpose of serving tourists.
1.2. Intermediation: You hereby declare that you are aware that the Services discussed and mediated by Infinitas are not provided directly by Infinitas and that Infinitas only acts as an intermediary in the contracting process by making its system available and offering the possibility of contracting, purely out of generosity and to assist in your experience. It is clear that all Services covered by this document and included on www.infinitasexperiencias.com are provided by Partners whose service quality is not guaranteed by Infinitas, which is not responsible, in any way, for any problems between the Partner, you, and third parties.
2. PROVISIONS APPLICABLE TO ALL SERVICES
2.1. Acceptance of General Conditions: You agree that your access to Infinitas Experiências and any reservation processed through the website www.infinitasexperiencias.com implies express acceptance of these Terms and Conditions in their entirety.
2.2. Partner Information Updates: The information provided by Infinitas Experiências is as accurate as possible, based on the data provided by the Partners. Infinitas will not be responsible for any inaccuracies in this information, typographical or similar errors, interruptions (due to temporary and/or partial server outages or repairs), inaccuracies, misleading or false information provided by the Partners.
2.3. All Service fees must be paid directly to Infinitas through the Infinitas Experiências system, unless expressly stated otherwise.
2.4. Documentation: All end consumers must present all relevant and requested documentation, including passport, travel authorization in the case of minors unaccompanied by parents or guardians, as well as vaccination records when required, and other requirements of the destination countries.
2.4.1. Infinitas is not responsible for any consequences arising from the failure to provide the necessary documentation, and is not liable for any expenses or losses resulting from such failure. It is clear that there will be no right to reimbursement or refund of amounts paid for Services reserved through Infinitas Experiências due to the impossibility of use resulting from incomplete or incorrect documentation as described above.
2.5. Cancellations: Each Service mediated by Infinitas Experiências has its own cancellation period and conditions, according to the policies of the respective Partners. Any cancellation request made outside the deadline or in disregard of the conditions stated on Infinitas Experiências will result in the loss of 100% (one hundred percent) of the amount paid.
2.6. No Show: Unused Service Reservations will result in the loss of 100% (one hundred percent) of the amount paid.
2.7. Reservation Changes: The Infinitas Experiências system does not accept changes to dates or reductions in length of stay.
2.8. Acts of God/Force Majeure: Infinitas is not directly or indirectly liable for any damage or loss resulting from acts of God or force majeure, including, but not limited to, weather phenomena, strikes of any kind, among others, that may occur before or during the provision of the Services, and that may eventually delay, interrupt or prevent their execution.
2.9. Complaints: Any inconvenience that occurs during the provision of the Services must be reported to Infinitas via the 24-hour on-call telephone number provided on the vouchers or through the website www.infinitasexperiencias.com, within a maximum period of 5 (five) days from the start of the Service. Complaints received after this period will be disregarded by Infinitas.
2.9.1. Only complaints relating to the Infinitas Experiências system should be sent to Infinitas.
2.12.1.2. Compliments, complaints, and suggestions related to the Services of Partner Providers will be received by Infinitas via email at sap@infinitastravel.com.br, with the aim of improving its performance.
3.1. Price Variation: You agree and are aware that some Partner Providers, as well as their respective events, have fluctuating prices that may change daily. In this case, no refund requests or any type of compensation can be made based on subsequent price changes.
3.2. Reservations: Reservations may be made with immediate availability only when payment is processed through the platform, in which case they will be confirmed immediately, with the generation of an identification code, information about the reservation date, cancellation period, and payment confirmation, followed by the sending of a voucher for the confirmed services. In cases where the client selects the PIX payment method, the reservation will follow the flow described in Clause 4.2, initially being registered as a request, conditional upon the sending and internal validation of the payment receipt. Final confirmation will only occur with the sending, by Infinitas, of the Final Reservation Confirmation containing a summary of the contracted services.
4. PAYMENTS
4.1 Payments must be made in accordance with the options offered on the Infinitas Experiências platform and subject to the terms and conditions described therein.
4.2 Payment via PIX, sending proof of payment and booking confirmation.
4.2.1. When selecting the PIX payment method at the time of booking, the customer will receive an automatic email confirming the request, containing the total amount and instructions for payment via PIX, as well as the deadline for sending proof of payment.
4.2.2. The reservation will only be confirmed after internal validation of the payment by Infinitas, which will depend on the client sending proof of payment to the email address sap@infinitastravel.com.br within the stated deadline.
4.2.3. Once payment is validated, Infinitas will send the Final Booking Confirmation, along with a summary of the contracted services, at which point the service is considered effectively confirmed.
4.2.4. Failure to submit proof of payment within the deadline, submission of incomplete or illegible documents, or failure to identify the credit may result in automatic cancellation of the request, without guarantee of availability and without any link to the originally displayed amounts.
4.2.5. In case of discrepancy between the amount paid and the amount due, Infinitas may request additional payment or proceed with the refund of the identified amount and close the request, without this constituting acceptance of the reservation.
5. LIMITATION OF LIABILITY
5.1. Infinitas is not responsible for the Services or for any failure, act or omission of the Partners, the Service providers, and you hereby declare that you acknowledge the total absence of responsibility of Infinitas regarding the Services.
5.2. Infinitas (including its affiliates and employees) and any other party involved in the creation, production, or provision of Infinitas Experiências will not be liable for any damages arising from or related to (i) Services provided by Partners; and (iii) any communications, interactions, or encounters you may have with anyone interacting or meeting through the Services, or as a result of your use of Infinitas Experiências.
5.3. Infinitas makes no representations of any kind regarding the suitability of the Services for any purpose, and the inclusion or offering of products or services on the respective websites does not constitute an endorsement or recommendation of said products or service offerings. All information, products, and service offerings provided are supplied “as is” by the Partners, without warranty of any kind by Infinitas.
5.4. Partners and any external suppliers who provide information on the Infinitas platform about experiences, restaurants, or other services are independent contractors and not agents or employees of Infinitas, and Infinitas is not responsible for acts, errors, omissions, statements, warranties, breaches, or negligence of said Partner suppliers, nor for bodily injury, death, property damage, or other damages or expenses resulting from their actions. Infinitas assumes no responsibility and will not make any refunds in case of delay, cancellation, overbooking, strike, force majeure, or other causes beyond its direct control, nor is it responsible for any additional expenses, omissions, delays, redirections, or acts of any government or authority.
5.5. These terms and conditions do not affect mandatory legal rights that cannot be excluded under applicable law, for example, under current consumer protection laws.
6. LEGISLATION AND CONFLICT RESOLUTION
6.1. The General Conditions were drawn up and are governed by the laws in force in the Federative Republic of Brazil.
6.2. The Parties hereby elect the court of the Capital City of the State of Rio de Janeiro as the exclusive forum for resolving any disputes or claims arising from this instrument, expressly waiving any other forum, however privileged it may be.